Adding editable table on the 'create' ticket screen

[philipf]

I am looking to have a table be available to users when creating a ticket.

I have found a workaround which is an automation which when a new ticket type is created, maybe the description field this default text (I put in a table), and that works. However, that only appears after the ticket is created and you go back into it.

Is there a way, and not in the classic version for me to have a table available when creating a new ticket. I need the matrix availability for people to fill in.

I have also tried creating a new multi-line field and make the default a rich text table, or the jira code and they don't work.

[Alexey Matveev]

Hello,

What do you mean by marked as Done? Do you mean that the issue key is crossed out? If so, it means that you set the Resolution field on transition to this status. If you do not want to have the issue key crossed out, you should not set the Resolution field, when you move an issue to the Done status. 

If you do not have a screen with the Resolution field on the Done transition, then check if you have any post function in the Done transition, which set the Resolution field automatically.

[Shay McAulay]

I think what you are referring to is the 'crossed' out items in the backlog.

This represents in Jira that a 'Resolution' has been set, which an associated resolution dates.

You can manually go in and try to clear that field but I have had mixed success due to it being a controlled field in Jira.

This is another reason to no 'reopen' closed/done items but to create a new one and link it to the old one.

Best advice is to ignore it and it will eventually clear itself up as the work progresses through the new workflow and the correct resolutions and resolution dates get set.

Hope this helps.