Projects have disappeared after subscription re-instated.

[Arifur Chowdhury]

Hi All,

I am new to JIRA, and have been using it as a task manager for the past year. Recently, I had a number of team members join my organisation, and this exceeded my subscription model. 

I have just logged into my JIRA account and all my projects/settings have been deleted. Is there any way of recovering this information? I have suspended access for a number of users on my organisation, which in turn has placed me within the free subscription plan.

Many thanks,

Ari

[Leigh Villarroel]

@Sean Clark 

Having the same issue and so far tried from increasing the Flush Mail Queue Service to run every 5 minutes and increasing the timeout value for Outgoing Mail to 10000 ms.

Not seeing anything off in the outgoing mail Logs apart from the mails going one at a time and usually taking 20 seconds to receive a smtp successful response.

ALso would add that the action of "flushing" the mail using the Outgoing Mail's test connection doesn't seem to actually send out the mail in queue, actually never sending to the recipient.

[Kurt Klinner]

@Sean Clark

Hi Sean

can you check the config for the "outgoing mail" especially whicht value is set for the timeout.

In addition can you could enable the logging for outgoing mails

via

https://YOURINSTANCE/secure/admin/ViewLogging.jspa

and check if you find additional hints in the log

Cheers

Kurt