Merged pull request in Bitbucket no longer transitions Jira ticket to done

[tineyi]

I have an automation rule set up so that when a pull request in a Jira ticket is merged, the ticket is transitioned to done automatically.

This has worked fine for years but this week it stopped working.

I have checked the communication between Bitbucket and Jira and that's still as it was.

Checked the rule itself and it's exactly as I originally set it.

What changed this week to break this functionality?

[Thomas Schlegel · Accepted solution]

Hi Nikolai,

Jira creates a new issue, if you click "c". Just "c", not "CTRL+C". 

If you really want to disable shortcuts completely, have a look here:

https://confluence.atlassian.com/jirakb/how-to-disable-keyboard-shortcuts-in-jira-453836839.html

[Nikolai Nyrkov]

hmm not sure we can stop Jira as described there, we use it from cloud.

[Thomas Schlegel]

Ah, you didn't mention that you are using Cloud. You're right, with Cloud, you can't do that.

[Hagai Ben Yehuda]

Happens to me too since today - when releasing "CTRL" before releasing "C".

Happens consistently both on chrome and firefox without extentions.

[Thomas Schlegel]

@Nikolai Nyrkov, @Hagai Ben Yehuda - I will point Atlassian to that. 

[Nikolai Nyrkov]

thanks!

[Thomas Schlegel]

Here is the issue for that:

https://jira.atlassian.com/browse/JRACLOUD-69482

[Nikolai Nyrkov]

solved, thanks again