Jira sub tasks issue - giving error

[polavarapu venugopal]

After migrating the data from Jira cloud to Jira server, we have observed that for issuetype = 'subtask', the description field is giving below error message.

Kindly provide me your valuable suggestions

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.web.component.subtask.SubTaskSequenceColumnLayoutItem threw exception java.lang.NullPointerException: null value in entry: actualSequence=null at templates/jira/issue/table/macros.vm[line 117, column 34] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:342) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507) at

[Rahul Aich [Nagra]]

Or you can tweak the field configuration and make the fields non-mandatory only for the project you want to use this mail handler on.

Rahul

[Nic Brough -Adaptavist-]

You need to use a mail handler that understands your fields.

The default mail handlers are not that clever - you need to find or write a handler that can cope with your mandatory fields. I always reach for JEMH as soon as I want to do anything with incoming emails.

[Milap Jani]

Hi Nic,

Thanks for your reply. Is is paid or free?

-Milap

[Rahul Aich [Nagra]]

MIlap

I advise you to evaluate the JEMH plugin on your test instance and see if it fits your needs. And it is paid plugin.

[Nic Brough -Adaptavist-]

Paid, but well worth it if you want to do anything clever with email