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Jira software (cloud) is not batching emails

Giedrius Kazakevičius
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May 9, 2023

I've seen the recent update in this suggestion JRACLOUD-1369, however we still receive notifications via email for every single action (issue assigned, commented, status changed, etc.) even if they happened within seconds of one another. Is it possible to solve this issue so that notifications which happened within 3 or 5 minute window would get batched into one email? We're not using a custom email if that matters. 

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Tarun Sapra
Community Champion
June 19, 2018

Hello @Pranjal Shukla

You would need to hide the priority field from the field configuration as it's a system field and by default present on the issue view screen.

Possible duplicate

https://community.atlassian.com/t5/Answers-Developer-Questions/How-can-I-remove-Priority-Resolution-Labels/qaq-p/554339

https://community.atlassian.com/t5/Jira-questions/priority-field-on-screen-removed-but-still-visible/qaq-p/13469

Pranjal Shukla
June 19, 2018

Thanks Tarun, I also felt that hiding is only the option.

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