Jira created ticket opens new Zendesk ticket

If a developer opens a Jira ticket it there automation that can open a Zendesk ticket?

1 answer

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Can you plz mentioned JIRA type (Cloud or Server)?

If you are doing on jira server follow below document

If you are using jira cloud, you cant change the value. but you have REST API's available

Thanks,

Prashant

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I already performed all the procedures described in the link on the jira server, this type of export was already used, but stopped working

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I can not pinpoint where the problem is

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I suspect you are missing some of the settings, as the changes on that page works fine for the systems I've tested. (You did restart as well?)

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