Jira Workflow Validators

[marianna.taborda]

Hello guys! 

I work in support and we use Jira as a ticketing system & use the jira status to help us understand the agent's performance. 

We have some automations in place for automated reopening when there's a new comment on certain issue types. However, this affects our people's performance in the way that not always the reopening was needed in any way, say for instances, a reopening to say 'Thank You!'. 

I'm trying to explore adding some validators to our workflows so that we wouldn't see the tickets transition from Done to In progress when there's really no further need for our input, but I'm having trouble understanding if and how can I implement that. 

I've been checking this page but I needed something a bit more taylor-made. 

Thank you for any insight on this! 

[Mikael Sandberg · Accepted solution]

This will be part of Jira 8 release that was announced at the Atlassian Summit. Jira 8 is expected to be release later this year.

[Mikael Sandberg]

Here is the link to the Jira state of the union, where email batching is mentioned.

[ETC DevOps]

Awesome, thank you for responding.

Is that kind of time frame the norm for Jira Server?

[Mikael Sandberg]

It depends on the feature. This year Atlassian worked on many of the highly voted features as they renewed the approach to highly voted features.

[ETC DevOps]

Thank you, this has been helpful.