Is it possible to hide issue types on the creation option?

[Tiago Pereira]

Would like to only have epic available on creation option

[Ignacio Pulgar]

Not sure if this is what you want, but you may automatically add a comment on ticket creation by adding an Automation Rule to your SD project:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

If I remember correctly, the custom automation rule would look like this:

WHEN issue created

IF issue matches <a JQL filter>

THEN add a comment to the issue <desired comment>

Hope it helps.