IP allowlisting in Jira Software premium without blocking customers from accessing Service Desk

[Clément Schereck]

We use Jira Software premium to organise the development of our technology and want to enforce IP allowlisting since we all use a company VPN. When we do so, it indeed prevents people from accessing Jira Software, but it also prevents our customers to access our Jira Service Desk. Asking for customers to have a fixed white listed IP is not a possible option.

Is there something we can do?

Thank you

[Andy Heinzer]

I was actually able to use this same character 👨 in a quick filter in my JIRA instance.   Although this character is technically a 4-byte character, it might be a unicode character too, but that isn't the aspect that causes the problem I'm thinking of.  

There is a known limitation specifically that effects JIRA instances using a MySQL database on the backend.   MySQL is unable to store these characters.  JIRA KB: JIRA does not work with Emoji / 4 byte characters.

My test instances is using a Postgres database on the back end, and I was able to do this in the 7.4.0 release.  

You could try to follow the guide, Switching databases, in order to move your data from a MySQL instance into a postgres database that is not effected by this limitation.