How to manage Zephyr Scale subscription?

[Mathankumar]

I need the Zephyr Scale subscription for only some members of my team, yet by default it is available to all the Jira users.

How to reduce it for particular peoples

[Damien Huriet]

That was due to a know error from TTS version 7.2.0: that version was using a JIRA data loader which was caching the SLA configs forever, and never fetching the new ones.

A workaround has been to restart the JIRA server.

The final fix was to upgrade to the latest version of the plugin compatible with our JIRA: TTS 7.7.0.

Thanks Snapbytes for your good support.

Regards

Damien

[Tuncay Senturk _Snapbytes_]

Hello Damien,

After adding new SLAs, you should generate SLA data for already existing issues. Please go to TTS menu > Generate SLA data page, write JQL for those issues and proceed.

If you still have problems please raise a ticket here and our team will respond ASAP.

Regards

Tuncay

[Damien Huriet]

Hi Tuncay,

Thanks a lot for your answer.

Unfortunately, I've done this multiple times and I still cannot see my SLA configs in any widget dropdown....

I've already open the ticket TTSDESK-503... waiting for more help.

This is really urgent now as we committed to have this ready for the client in 2 days...

Regards

Damien