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How do I know when someone assigns an issue?

Ana Clara do Prado da Silva Coelho
October 2, 2023

Hello,

I'm trying to find out when someone has changed the issue from unassigned to assigned. I attempted to modify the 'first_answer' field, but it didn't work. Then, I used the endpoint:

"{company}/rest/api/{version}/issue/{key}/changelog"

However, I only received the correct results in some cases; most of them returned NULL/NONE. Does anyone know how I can configure the SLA (first answer) or which endpoint I can use to obtain this information? Please.

 

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