Field not importing to Jira from CSV - coming in blank

[Tracy Osimowicz]

We have a field called Resolution_Summary we import daily into Jira via a CSV. It is mapped to the Resolution Summary field in Jira. We ran into an issue where it is importing every issue with this field blank even though they have text in that field in our CSV.

The mapping preview looks accurate and has a sample of the first row in the CSV as expected. We don't know why this is happening to just this field. 

Any ideas for troubleshooting?

[P_D_ Foerster]

Simply provide the information Atlassian requested. Then they will check if everything is alright.

Next your account registration will be completed. After that you should be able to buy Jira through the standard order process.