Export History in Usable Format

[Mathew Lederman]

Trying to export issue data from an old server instance of Jira (3.13.2) into a simple excel or txt file. Each project doesn't appear to have it's own export, so from what I can tell I'm exporting the entire instance.

The file exports on the server as a .gz which I then extracted, but the file doesn't have an extension. Unfortunately the file is too large for Notepad or Notepad++ to read, and Excel encounters the following error:

Details: "Xml processing failed. Either the input is invalid or it isn't supported. (Internal error: '', hexadecimal value 0x0F, is an invalid character. Line 4028867, position 1.)"

I can open the file in Chrome, but that's not a very user-friendly format of the data.

Any recommendations on how to get this data to a user-friendly format?

[Daniel Eads]

Hi Ashley,

Unfortunately this isn't available in out-of-the-box Cloud. Check out Restricted Functions in Jira Cloud Applications for more details on what's not available (including limits on email customization).

There are a couple plugins on the marketplace which provide this for Cloud however:

• Jirassimo Emails Reminders Notifications
• Enterprise Email Handler for Jira (JEMH)

Cheers,
Daniel