Dynamic fields in ticket creation

[Aaron Monilal]

Hi all!

When a user is creating a ticket through agent view, if they select certain values on a field, how can I make that dynamically change another fields value?

Example: if I set urgency to high, then it would set add some text to the summary.

I know things like this can be done easily using a automation rule, but I want something like this to happen live while making the ticket - to improve efficiency and promt user to give required information.

I hope my explanation makes sense?

Many thanks!

[Jessica Fergus · Accepted solution]

I also have this plug-in that I used for the other custom fields that may do the trick: https://apps.decadis.net/display/JWT/Calculated+Text+Field 

[Scott Theus]

Hi Jessica, 

Here is one example: https://community.atlassian.com/t5/Jira-questions/How-to-write-postfunction-to-add-values-in-a-custom-field-based/qaq-p/748887

Does that help?

-Scott

[Jessica Fergus]

Possibly. I just am not good enough with script to parse out what I need. I don't want to do this post-function as this might change several times during the lifecycle of a task, and not necessarily just at transition.

Here is the thread that is closest to what I am trying to do, but it is pretty old and I am not sure of how to modify the script for my needs:

https://community.atlassian.com/t5/Jira-questions/Jira-set-a-field-based-on-another-field/qaq-p/445559 

[Jessica Fergus]

I want to populate the Project Cost Status field with the text phrase .... "Over Budget", "On Budget", or "Under Budget" based on if the CPI in the Project Cost Performance Index field is less than, equal or greater than 1.

I think this is the script I need to modify for my situation (this one hides or displays a field based on another fields value instead of populating text in the field like I need):

<script type="text/javascript"> 
change = document.getElementById('customfield_10124'); 
if (change) { 
defect = document.getElementById('customfield_10171FieldArea'); 
defect.style.display='none'; 

change.onchange=function() { 

if (this.value == 'Defect') { 
defect.style.display='';
} else { 
defect.style.display='none';
} 
} 

}

----------------Where:
 I have a custom field called "Project Cost Performance Index" custom ID 12202 The values in this field are numeric and mean:

• If CPI is less than 1, the task is over budget.
• If CPI is one, the task is on budget.
• If CPI is greater than 1, the task is under budget.

I have another custom field called "Project Cost Status" custom ID 12203 But I want it to populate the text status based on if the Project Cost Performance Indicator is less than 1 (Over Budget), is 1 (On Budget) and greater than 1 (Under Budget).