Done tickets are not considered done?

[Anu Leponiemi]

I'm working with a Jira Cloud project. We use scrum and have a backlog in use. We have statuses Done, Duplicate and Closed, which are all of type "Done" (green ones in the workflow setup view).

For some reason, these Done tickets don't disappear from the backlog view and sprint, but they stay there sprint after sprint.

What should I do to make the Done tickets disappear?

[Grigory Salnikov]

... but I've performed similar 'tricks' and this one looks like it can work.

[Grigory Salnikov]

Hi!

Add this to the Announcement Banner under "System" in the Admin Settings.

<script>
// Uncheck bulk edit notificationwindow.onload = function () {
    var box = document.getElementById("sendBulkNotificationCB");
    if(box){
        box.checked = false;
    }
}
</script>

[Grigory Salnikov]

By the way, it's not my solution, I've just copy-pasted it from here:

https://jira.atlassian.com/plugins/servlet/mobile#issue/JRASERVER-19644

Should it work, many thanks will go to @Thorben

:)

[Fernanda Moreno]

Hi Grigory, thank you for your help. Is this solution for Cloud? I don't see the Announcement Banner under System.

[Grigory Salnikov]

Hi, @Fernanda Moreno!

I'm sorry, I haven't noticed the "Cloud" tag. No, this is not available for Cloud yet.

My bad.