Does JIRA Cloud support the road mapping function long-term through 2024?

[Mel Lindsay]

Does JIRA Cloud support the road mapping function long-term through 2024?

[Ben Poulson · Accepted solution]

EDIT: I JUST REALIZED YOU CAN USE A SCRIPTRUNNER ESCALATION SERVICE TO DO THIS. ESCALATION SERVICES ARE SERVER SIDE AND YOU CAN SET THEM UP TO RUN AUTOMATICALLY LIKE A CRON JOB (THE BELOW SOLUTION ONLY RECALCULATES WHEN THE ISSUE IS REFRESHED). DO THAT INSTEAD.

I fixed it. For anyone in the future who might who stumbled onto this post, here's the code.

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.ComponentManager;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.bc.issue.IssueService;
import com.atlassian.jira.issue.IssueInputParametersImpl;
import java.util.Date.*;
import org.apache.log4j.Logger;
import org.apache.log4j.Level;
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.event.issue.IssueEventBundle;
import com.atlassian.jira.event.issue.IssueEventManager;
import com.atlassian.jira.event.issue.IssueEventBundleFactory;
import com.atlassian.jira.event.issue.IssueEvent;
import com.opensymphony.workflow.WorkflowContext
import com.atlassian.jira.workflow.WorkflowTransitionUtil;
import com.atlassian.jira.workflow.WorkflowTransitionUtilImpl;
import com.atlassian.jira.util.JiraUtils;
import com.opensymphony.workflow.loader.StepDescriptor;
import com.atlassian.jira.*;
import com.atlassian.jira.workflow.WorkflowManager;
import com.atlassian.jira.workflow.JiraWorkflow;
import com.opensymphony.workflow.loader.ActionDescriptor;
import com.atlassian.jira.issue.MutableIssue
//Massively unnecessary amt of imports. I hacked this
//together from various SO, atlassian, etc. posts. I
//Don't want to delete any of those imports in case I
//break it.

final int MINS=10; //Number of minutes until chat times out

def log = Logger.getLogger("com.acme.workflows")
log.level = Level.INFO;
// Used to get data from tickets
def customFieldManager = ComponentAccessor.getCustomFieldManager();
def route=issue.getCustomFieldValue(customFieldManager.getCustomFieldObjectByName("Route"));
if(route.toString().equals("Chat") && !(issue.getStatusObject().getName().toString().equals("Completed") || issue.getStatusObject().getName().toString().equals("Chat Timed Out")))
{
 // Defining what field were looking at
 def fieldName = "Time Of Last Chat";
 def field=issue.getCustomFieldValue(customFieldManager.getCustomFieldObjectByName(fieldName));
 log.error(field)
 Date last=(Date)field;
 Date now=new Date();
 long elapsed=(now.getTime()-last.getTime()); //Time between now and last comment in milliseconds
 long threshhold=MINS*1000*60;
 if(elapsed>threshhold)
 {
 def issueEventManager = ComponentAccessor.getIssueEventManager();
 int EVENT_ID = 201;
 def issueManager = ComponentAccessor.getIssueManager()
 def user = ComponentAccessor.getUserManager().getUserByName('user_worker')
 ComponentManager componentManager = ComponentManager.getInstance()
 WorkflowTransitionUtil workflowTransitionUtil = ( WorkflowTransitionUtil ) JiraUtils.loadComponent( WorkflowTransitionUtilImpl.class );
 MutableIssue mi = issueManager.getIssueObject(issue.getKey());
 workflowTransitionUtil.setIssue(mi);
 workflowTransitionUtil.setUsername("user@email.com");
 workflowTransitionUtil.setAction(EVENT_ID);
 workflowTransitionUtil.validate();
 workflowTransitionUtil.progress();
 
 
 return "Timed Out";
 }
 else
 {
 return "Active";
 }
}
return "N/A";