Copy text formatting from a custom field and posting it in the comments section of the ticket

[David Calabrese]

Hi. We currently have an automation in place that whenever a specific custom field is updated, the input of that field will be posted in the comments section of the ticket to keep track of the historical updates. 

We're noticing that the formatting (bullets, Jira links etc.) will not translate over to the comment section when the automation is ran. However, you can easily edit the comment and add the bullet and links. The automation is currently using a {{customfield_10491.text}} smart value to pull the text from the custom field. 

Is there a way to write this smart value to where the exact text (including bullets, Jira links, etc.) will also translate over into the comments section? 

[Charly [DEISER]]

Hi @Ashwin

You can isolate projects using project roles, here is a complete guide: https://confluence.atlassian.com/jirakb/limit-restrict-user-s-project-access-280069544.html

Hope this helps

[Joe Pitt]

JIRA works by GRANTING access. You can't restrict access. By default, it grants access to the group used to logon (used to be JIRA-users but may be different on your version).  This is probably where you're getting the access from.

1. The FIRST thing you need to do to get control is to remove any groups with logon privileges from the permission scheme unless you absolutely want everyone to have that permission.
2. Then I suggest you setup Project Roles for the various functions like, tester, QA, Browse Only, etc.
3. One permission scheme will cover almost all projects. The project admin controls project role membership