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Cannot customize any issue type other then EPIC

Joel Murav
I'm New Here
I'm New Here
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October 9, 2023

I just signed up for a new org and trying to customize the standard issue types. But i ONLY see epics. I can create a story, bug, sub task, etc. But when i go into configuration settings (Im the admin) i only see the EPIC issue type. What am i missing?

1 answer

1 vote
Alexey Matveev
Rising Star
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October 17, 2018

Hello,

I think it would be like this:

 

struct property { 
string property;
string value;
}
struct properties {
property [] properties;
}
struct returnData {
string status;
string issueId;
}
property [] propertyArray;
property p;
properties newIssue;
p.property = "short_description";
p.value = "Description Goes Here";
propertyArray += p;
p.property = "priority";
p.value = "3";
propertyArray += p;
p.property = "type";
p.value = "Normal";
propertyArray += p;
p.property = "assignment_group";
p.value = "Group Goes Here";
propertyArray += p;
newIssue.properties += propertyArray;
string username = "user";
string password = "Password";
HttpRequest request;
HttpHeader header = httpCreateHeader("Accept", "application/json");
request.headers += header;
header = httpBasicAuthHeader(username, password);
request.headers += header;
header = httpCreateHeader("Content-Type", "application/json");
returnData result = httpPost("https://xxxx.service-now.com/api/now/v2/table/incident", request, newIssue);
return result.issueId;

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