Can I include the original ticket description in both the notification and the portal view?

[Steven.Dudeck]

Currently, the reporter of the issue receives a simple email confirming receipt. Can I configure that email notification to contain the original ticket description? 

When users access the client portal the Original description isn't listed. Only the comment thread. I'd like to review the original request. 

Along the same lines, can the email notifications that are sent when client or agents comment can that email contain the thread that's on the ticket as well?

Thank you for your help,

Steven

[Schuyler Bishop]

Joshua Yamdogo @ Adaptavist Is the "copy comments" checkbox available in script listener or just post functions? Also is it JIRA server or cloud? I looked through the release notes but could not determine. 

Thanks, 

Skye

[Joshua Yamdogo @ Adaptavist]

Hi Syke,

This is for JIRA Sever. Are you on the Cloud version?

[Jon]

Is copy comments available through scriptRunner for cloud? I'm trying to do the same on Jira cloud.

[Joshua Yamdogo @ Adaptavist]

You could also use this in your script to copy comments from the original issue to the cloned issue:

def commentManager = ComponentAccessor.commentManager

doAfterCreate = {

commentManager.getComments(sourceIssue)?.each { comment ->

    commentManager.create(issue, comment.authorApplicationUser, comment.body, comment?.groupLevel, comment?.roleLevel?.id, comment.created, false)
}}

[Stanislav Caja]

Hi,

this script doesn't work for me, I tried to added to the one above, but only what I get is bunch of errors of not existing methods.

[Joshua Yamdogo @ Adaptavist]

Hi Stanislava,

What ScriptRunner version are you running? Writing a script to copy comments to a cloned issue does not seem like something you need to do, because this is already a feature in ScriptRunner. You can add a Script Post-Function for "Clone an Issue and Links." On that page, you can simply check the "Copy Comments" box, which will automatically copy comments from the original issue to the cloned issue. You can put your script to set the description in the "Additional Actions" box. 

[Stanislav Caja]

Hi, thank you for your reply.

My Script Runner is 5.0.11. 

I do have Clones an issue, and links in my Script Listeners option but what I have more than in your screen is field "events" where I must fill on what event it will "fire" but there is no option like "issue cloned" only like issue created, resolved etc.

[Stanislav Caja]

The better to understand what we are doing is, that we have in "custom fields" scripted field called "Branch Info" and in that Scripted field that script above where we are using "Issue linking" , for better understanding i took screens