Calculating fields using Jira automation

[Emily Bleything]

Hello,

I am trying to use automation to calculate a field I have created (RICE).

The calculation is Reach x Impact x confidence/Effort.

I have tried using this logic 

{{#=}}{{issue.fields.reach}} * {{issue.fields.impact}} * {{issue.fields.confidence}} / {{issue.fields.effort}} {{/}}

I keep getting errors  saying I have an unknown operator * at the character position. Does anyone know if I am missing something?

[Peter DeWitt]

Hey guys, Atlassian uses Status Page to communicate out any issues with the cloud apps.  Check it out here:

https://status.atlassian.com/

It is showing Jira in a degraded performance state.

.pd

[Shon Feder]

Thank you! Finally found this after submitting a (redundant) ticket to Jira. This will definitely save us time in the future.

[Peter DeWitt]

For some reason the first time I went looking for it it took me a while too.  I ended up just book marking it for future reference.  You would think with the name they picked it would be intuitive. :) 

[Shon Feder]

We're experiencing the same problems. On the East Coast, in case that matters.

[Shon Feder]

Oops, this probably shouldn't have been an "answer", but I don't see a way of deleting it. The slow down drove me to my first actions on this forum...

[katie]

No problem - we're on the east coast as well. We'll just probably have to contact support