Balanced workload automation does not assign to anyone

[Data Enthusiast]

Automation is supposed to auto assign someone to a ticket when it is created using the Balanced Workload automation. 

These are the automation rules

However when a ticket is created it doesn't assign to anyone.

Looking at the audit log, it's saying that the ticket is already "Unassigned" and no action is taken. But that's not what the automation is set to. So not sure why it's stopping after seeing a ticket is unassigned.

[Alexey Matveev · Accepted solution]

Hello,

You can get 01 August by this one

startOfYear(212d)

[Alexey Matveev]

m means minutes. There is no shortcut for months.

212d gives you August 1 in the current year. If it does not give you August 1 in the next year (leap year), then you should change the filter. But you will do it only once in 4 years.

[Vinu]

Hi @Thomas Fredrik Bergmann

If calculating the number of days might be difficult for you. You can mention the month based on your current month.

For Eg: If I say my present month is September and I want the issues from august, you can query the function to be startOfMonth(-1) which denotes the previous month.

The calculation is always from the present month, which means if I have startOfMonth(-2), it means October if my present month in December and startOfMonth(2) would mean the seond month down the line.

[Thomas Fredrik Bergmann]

Thanks for the answers. However, I need it of course to be a fixed month. I can't have it tomorrow be a different result, so I have to get away from relative values all together. It would seem that others need this too, so there probably is another way of doing it, if startOfMonth() only takes relative values.

[Alexey Matveev]

If you use startOfYear(212d) it will be always August first of the current year.

[Thomas Fredrik Bergmann]

Ah, okay got ya, so I missed the d behind the integer. In that syntax, maybe startOfYear(8m) maybe works?

[Thomas Fredrik Bergmann]

Oh, it didn't. I guess it's not 212d in leap years? 

[Vinu]

August 1 is the 213th day of the year (214th in leap years) in the Gregorian calendar.