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Questions on setting up email notifications for comments

I've set up a mail box to create issues and comment on them. It has succesfully created issues without having to use Jira service management or service desk. 

But I still have two problems..

01. Even though I've ticked Strip Quote option, it sometimes add the whole email in comments, specially if a non-jira user comments on it. 

02. I want it to send an email notification for everyone who is in the email thread including cc'd email addresses with no jira accounts, when someone added a comment using their jira account.

Can some one answer my issues?

Thanks

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