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Question about Atlassian users management settings


Hello Everyone,

I am studying for the ACP-520 exam, and on the Atlassian support documentation, they provide the table below to find out which user management experience we have in our organization so I can get familiar with the process and experience.

Comparing it to my organization, they don't see the same thing they show on the support documentation.



my organization shows this (see below) under the directory tab. I don't see the users and groups under "directory" I assume we are centralized. Would someone know why we are not showing the users and groups here? They are under the product tab.


myume Atlassian .jpg


Administration.jpgThank you

2 answers

1 accepted

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Answer accepted
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 12, 2023

Hi @Erika Reategui ,

The UI shown in your image is the Old User Management style, as per the documentation this falls under the "Original" User management, where each product's users and groups were managed at the product level.

The centralized user management is the new UI which will become the norm going ahead, and is applied to all new site that are created.

If this helps, please mark this answer as Accepted.

PS: All the best for your cert Prep. ๐Ÿ™‚ . Hope it goes well.

Hi Jehan,

Thank you so much for your response. yes, It helps a lot.

Have a wonderful day!

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