Pushing data from Jira

[Mayur Gaikwad_Tech PMO]

How can we push details from Jira. For e.g. i create a project in Jira and capture issue creation details and the same not only creates issue in this particular project but also pushes data to some application to consume at its end. In turn, i also want to consume response received from that application and update this ticket.

In short, I want to use Jira to just capture details and push it to some application that processes and closes ticket and once done, Jira consumes information and close ticket here as well.

[Steve Long -Evelon- · Accepted solution]

Hi @Mayur Gaikwad_Tech PMO

You have a few options here especially when bringing in third-party plugins, but natively within Jira, you probably firstly want to create a webhook that calls your application, then choose when to execute this by editing the post function that is called when the ticket is created.

Here's the docs which go into a lot more detail: https://developer.atlassian.com/cloud/jira/platform/webhooks/

Automation for Jira also has all of this built into it's UI, so it's a lot easier to configure - that's also worth looking into. Docs again: https://developer.atlassian.com/cloud/jira/service-desk/automation-webhooks/

Then for the inbound communication from the app, you'll need to use the Jira REST API and specifically call the transition API to close tickets. Here's some examples: https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/

Hope that helps - Steve.

[Mayur Gaikwad_Tech PMO]

Thank you @Steve Long -Evelon- !