Push key name from Jira to salesforce field using Salesforce & JIRA Cloud Connector

[Laura Hackett]

Hi,

We want to push/pull the key name of a Jira Issue onto a salesforce field. (The same object that creates the ticket)

Is this technically possible and what would be the steps on the Jira and Salesforce admin side

[Kevin Lew [ServiceRocket] · Accepted solution]

Hello Laura,

Are you referring to push Jira issue key to Salesforce custom field? 

If yes, it is possible to do that. 

Here are the steps:

1. Go to Jira > Salesforce > Bindings > Your Bindings > Click on Mapping > Locate the issue type that you want to map > Click on Mappings > Add *Key* field and Salesforce custom field > Save.

For example:

Please note that Jira key is Read-only field. Please ensure that you make the sync direction Outbound only (Jira to Salesforce). The screenshot above is an example that you can refer to. 

Hope this helps you.

[Laura Hackett]

Thanks so much! That helps a lot.