Proxy configuration with the Service Now connector

[Jira Support Team @ Smals]

Hi Atlassian Community,

We want integrate Jira Server (8.14.1) with Service Now and, to do that, we have installed the "jira-servicenow-connector" (version 1.4) in Jira.

Jira needs a proxy to communicate with Service Now; thus, we have updated the setenv.sh to add the proxy settings :
-Dhttp.proxyHost=*****
-Dhttp.proxyPort=8080
-Dhttps.proxyHost=*****
-Dhttps.proxyPort=8080
-Dhttp.nonProxyHosts=localhost

After the proxy configuration, we have tried to configure the Service Now addon into Jira. We have thus specified a SNow user, its password, the api url and an admin Jira user.

However, if we click on the "Test connection" button, nothings appends. We have sometimes an error "connection settings" and sometimes, we have no message (with the same information in the wizard).

We have contacted a Network colleague to investigate and we have noticed that our JVM has no problem to contact SNow with the proxy but, with the plugin, there is no connection.

We suspect thus that the plugin do not use a proxy or maybe do not respect it.

Can you help us to integrate correctly our both tools together or give us some information to explain this behavior ?

Kind regards