Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project automation - How to change the "Actor"

Hey there, 

I hope you all are doing well! 

I created a bunch of Jira automations already and came across the fact that there seems to be a limitation of which users can be selected as the Actor (Currently, this is only I and the Automation for Jira) 

Is there a reason for this? Can this be changed to other users (a different admin in the project) as well? 

Thanks in advance and have a nice day/evening! 


1 answer

0 votes

Hello @Sascha Dornig

Thank you for reaching out.

Indeed, it's not possible to change the actor of automation rules. This is caused by a limitation on Jira Cloud, where no apps can act on behalf of users:

An add-on can request to act on behalf of a given user 

Now that the automation app has been acquired by Atlassian, we don't have that limitation anymore, so we created the following feature request to properly allow the change of the actor for automation rules:

Allow changing of the rule actor in cloud 

Please, keep an eye open in the feature request above to know when we deploy that improvement.

That being said, can you please give us more details about the final goal you are trying to achieve by changing the actor? Maybe we can provide a different option that could help you.

Let us know if you have any questions.

Thank you for your quick response on this @Petter Gonçalves ,

Sure! My goal is to act on behalf of a "fake user" in our project to keep the comments/actions performed by the automation consistent.

This looks definitely better instead of the name "Automation for Jira" or always my name. 

nmenere Atlassian Team Oct 12, 2020

Actually, this isn't quite true. We "just" rolled out "Run as a user" in Jira Cloud last week.

If you are a admin, you will be able to set the actor to anyone, otherwise you can only set it to the Automation User or yourself.


Hope that is what you are after.


Nick [Atlassian - Automation Group Product Manager]

@nmenere I am Admin of my project and can only set it to the Automation user or myself. Do I need to be a general Admin of the entire Jira Service Desk instance? 

nmenere Atlassian Team Oct 13, 2020

Yes, Only a general admin can set the actor to another user or dynamic user, e.g. person who triggered the event. This is done for security reasons.

Project admins can only set the actor to the automation user or themselves.




@nmenere Is there any chance that a similar feature will get implemented for the Server/Data Center automation app? Is this on Atlassian's roadmap?

nmenere Atlassian Team Nov 23, 2020

Hi @Gabor Nagy _Midori_ you have been able to do this in the Server version since the beginning. 

Hello @nmenere 


I have the Server version and I'm not able to set the actor as "User who triggered the event"


Is this possible in the Server version?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

149 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you