In a project - in the roadmap, we want to to be able to set the dates in two ways (1) through GUI when in the roadmap view we can set the start date and end date (no issue here) or (2) When editing the EPIC issue by setting the specific fields start date and end date. I want to set this up for the Product Owner can enter the start date and end date directly into the ticket knowing it will then be shown on the roadmap GUI. Option 2 is where we have an issue. We have added the fields but they do not either (a) contain a date that does not match what is set in the GUI or (b) contain no information. We have experimented with every "date field" that is available to us in the Issue Screen (configure screen). Therefore I am assuming that I have not added the correct fields. I have searched and searched the internet and atlassian and see no information that says: When setting the start date in the roadmap GUI, you are seeing the date in this field.
There are no custom fields that are "end date". There is one custom field "Start date" which we have tested and it does not match the data in "start date" in the GUI.
Example - in my Jira instance I have field titled "end date". I have two fields with the similar names (1) Due Date and (2) Due date (lower case). Neither of these correlate to the "end date" on the roadmap.
Hi @Sara Janosko,
First of all, have a look if your roadmap is in a team-managed or a company-managed project.
In a team-managed project, it is start date and due date which are marking the beginning and end of the marker for epics. But these custom fields are specific to each team-managed project, so you'll have to manage them in each project separately.
In a company-managed project it is those same 2 fields. That means the system start and due date fields in Jira. They will indeed not be visible on your issue screens by default. Find more information on how to configure them properly in these support articles:
If you have multiple due date fields in your instance, that is obviously confusing. The default one is spelled Due date. You should be able to find out which one you need by adding them to your issue layout and checking which one changes when you change drag the timeline to a later date.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events