Project Automation - Webhook Failed - create issue bean failed

[Justin Zimmer]

Hello,

I have made a project automation to send a webhook to an API in AWS when an issue in the projected is created. The automation logs show that it works, but my API logs never show it hitting. So i dug into the atlassian-jira.log and found that it was throwing an error when it ran.

Just for a little more detail, the webhook sends the ticket as a body.

Here is the error that i found:

2021-01-10 01:18:35,210 PsmqAsyncExecutors-then:thread-921 ERROR APIUser@me.com 45x250x1 nuwfb6 64.186.36.90,10.211.0.132 /rest/api/latest/issue [c.a.s.p.a.webhook.rulethen.IssueBeanFactory] create issue bean failed
com.atlassian.servicedesk.api.NoSuchEntityException: sd.api.error.unknown
        at com.atlassian.servicedesk.plugins.automation.internal.EitherExceptionUtils.httpStatusCodeToException(EitherExceptionUtils.java:105)
        at com.atlassian.servicedesk.plugins.automation.internal.EitherExceptionUtils.anErrorToException(EitherExceptionUtils.java:52)
        at io.atlassian.fugue.Either$Left.fold(Either.java:586)
        at com.atlassian.servicedesk.plugins.automation.internal.EitherExceptionUtils.anErrorEitherToException(EitherExceptionUtils.java:45)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.message.helper.IssueMessageHelperImpl.getIssue(IssueMessageHelperImpl.java:137)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.message.helper.IssueMessageHelperImpl.getIssue(IssueMessageHelperImpl.java:94)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
        at com.sun.proxy.$Proxy4572.getIssue(Unknown Source)
        at com.atlassian.servicedesk.plugins.automation.webhook.rulethen.IssueBeanFactory.create(IssueBeanFactory.java:46)
        at com.atlassian.servicedesk.plugins.automation.webhook.rulethen.WebhookPayloadFactory.create(WebhookPayloadFactory.java:40)
        at com.atlassian.servicedesk.plugins.automation.webhook.rulethen.WebhookThenActionHelper.createPayload(WebhookThenActionHelper.java:154)
        at com.atlassian.servicedesk.plugins.automation.webhook.rulethen.WebhookThenActionHelper.getWebhookThenActionParams(WebhookThenActionHelper.java:130)
        at com.atlassian.servicedesk.plugins.automation.webhook.rulethen.WebhookThenActionHelper.executeWebhook(WebhookThenActionHelper.java:107)
        at com.atlassian.servicedesk.plugins.automation.webhook.rulethen.WebhookThenAction.invoke(WebhookThenAction.java:19)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.AsyncThenJobProcessor.getEither(AsyncThenJobProcessor.java:66)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.AsyncThenJobProcessor.lambda$run$0(AsyncThenJobProcessor.java:49)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.context.user.RunAsUserServiceImpl.runAsUser(RunAsUserServiceImpl.java:42)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.AsyncThenJobProcessor.run(AsyncThenJobProcessor.java:46
        at io.atlassian.fugue.Either$AbstractProjection.forEach(Either.java:735)
        at io.atlassian.fugue.Either.forEach(Either.java:280)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.psmq.PsmqAsyncThenExecutorImpl.execute(PsmqAsyncThenExecutorImpl.java:181)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.psmq.PsmqAsyncThenExecutorImpl.lambda$claimExecuteAndResolve$3(PsmqAsyncThenExecutorImpl.java:163)
        at java.util.Optional.flatMap(Optional.java:241)
        at com.atlassian.pocketknife.step.OptionalStep1.then(OptionalStep1.java:21)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.psmq.PsmqAsyncThenExecutorImpl.claimExecuteAndResolve(PsmqAsyncThenExecutorImpl.java:162)
        at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.asyncthen.psmq.PsmqAsyncThenExecutorImpl.executeAsyncThen(PsmqAsyncThenExecutorImpl.java:154)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

[Philip Colmer]

Did you manage to solve this?