I am the org admin. I granted a user Project Admin to 2 Jira Software projects. When this user tries to create a board in one of his projects, several other projects show in the dropdown, but his 2 projects do not. What am i missing? I confirmed he has Admin permissions and both of his projects are Open.
He'd also like to use 1 board across 2 projects, where updates are reflected in both.
Suggestions?
Hi John,
When you say he is trying to create a board in one of his projects - what does that mean? How is he actually trying to do that, since you don't "create a board in a project".
If you mean he is trying to populate the Location field in the Board Settings General tab, and the project is not showing up, then is it probably a Jira Work Management project or a Team-managed project or a JSM project. Those types of projects will not show in the Location field. He would need to attach the location to his personal profile.
In Jira Software the user goes: Your Work > Boards >View All Boards > Create Board > Create a Scrum Board > Board from an Existing Project > Next
From there he can name the new board, but the Project drop down does not show his 2 projects
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The only Projects that show in the dropdown are Company-managed Projects and Service Management (JSM) projects. We prefer Team-managed projects so Dev teams can customize their projects without affecting other projects.
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Okay, figured that was probably the case. As noted in my first response, you will not be able to create a board and associate it with a Team-managed project nor a Jira Work Management project. Those types of projects have built-in boards and you are expected to only use that one board created when the project is created.
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Got it, so if they were Company-managed projects this would work, but Team-managed projects are intentionally isolated from each other.
Thanks for the thorough answers, John
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Yep, that's the gist of it.
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