Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problems with time recording via time recording function

Since today, we can only book working time via the function "Record working time" under the description in a ticket. If we click on the time bar on the right side of a ticket or on the 3 dots in the upper right corner of the ticket and record the time, it is either logged with 0 min or no saving is possible because "Save" is grayed out. Nothing has been changed from our side. I have now looked at the authorization schemas and the screens but they do not show any error?

I am at a bit of a loss here as to where this problem is coming from.


The red crosses show the functions that do not work, if I use them to record time, the time is not recorded because I can not save (Screen2) or it is recorded with 0min. Yellow highlighted which can be used?


image.pngIs there an authorization problem here? I currently do not know where to look for it. 

2 answers

Thanks for sharing the incident!

Hi @demmerle_christoph

I understood you concern was resolved. But may I ask you something?



This looks very useful but seems to be coming through an App. Would you like to tell me the name of the App? It looks it is exactly what we are searching for but cannot find anything useful from Marketplace.

That would help my team a lot.

Thank you!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

299 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you