I'm using Atlassian Jira Project Management Software (v8.3.4#803005), Project Type = Software, using a JIRA server (please no Cloud answers, thank you). We set up a simple workflow for software development that mimics the SDLC and are using it with the JIRA Kanban board. The workflow was set up using "Software Simplified Workflow Scheme" and "Kanban Issue Type Scheme" which is what we have access to.
General Steps to create tasks for our Kanban Board:
Once we get to 'Done', our issue stays 'open' because we can't figure out how to set 'Resolution' to either 'Resolved' or 'Fixed' and/or somehow get it off our "Open Issues" list.
After wracking my brain and reading lots (and lots!) of posts and Atlassian Help Pages, I'm beginning to wonder if our workflow is incorrect. I've seen workflows with 'Open' and 'Closed' and workflows without. At this point, we just want to get fixed/done issues off of the Open Issues list. It's confusing for folks watching our project to see issues that were taken care of, sometimes months ago, still appearing in our 'Open Issues' list. We don't have access to JIRA Admin or backend things like Add Post functions or anything like that.
I've attached screenshots of our Issue Details, a test I did with adding a status 'Resolved' (which loops back to 'Done') and our workflow.
Many thanks for your assistance,
My guess is youi are using "Extended project administration" permissons which is why he could make limited edits to the workflow but not add post functions.
Yes, your workflow is currently broken. Generally you have to set resulotion when transition an issue to "done" This is usually done in 1 of 2 ways
1: A transition screen in the last transition that allows the user to set the field
2: A post function that sets the resolution to a static valule.
MY guess is you copied the workflow and them removed the transition screen, thinking you were making this easier, but not.
As to how to fix it. This gets a little tricky. Not much you can do without a full jira admins help.
In short, talk to your jira admins, you will need thier help to fix it.
Thank you very much for your reply!
I was hoping to get this accomplished without JIRA Admin help but it sounds like a solution has to involve them. Also, thank you for including what I need to email to the JIRA Admins because I couldn't explain it to them what's needed. Many thanks again!
For more information, here is the link: https://confluence.atlassian.com/adminjiraserver/defining-a-screen-938847288.html
@Sona Evanesyan you can set different screens for 'create', 'edit' and 'view' activities. When issue is created, it is better to avoid adding the field 'resolution' as part of screen used. The field 'resolution' is a mandatory by default. Therefore, if it is part of the screen used for issue creation, selecting any value will mark the issue as resolved.
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