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Problem accessing add-on file at "file URL" Edited

Hello,

I'm begginer and I face troubles.

I can't update UPM or install addons from the marketplace.

When I click "update" or "free trial" , i've a message saying that "Problem accessing add-on file at "addons URL"

2019-11-12 21_40_38-Manage add-ons - cyriljira.png

I looked at the log file, there are many error logs but i'm not able to understand the problem ... :/

 

In attachment, the error logs i found with grep in the "atlassian-jira.log"

jira_error_1.pngjira_error_2.png

I also past it here :

2019-11-12 20:06:26,331 Timer-1 ERROR [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event '[com.atlassian.plugin.event.events.PluginModuleUnavailableEvent@2c235e0b, SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.manager.DefaultPluginManager.onPluginModuleUnavailable(com.atlassian.plugin.event.events.PluginModuleUnavailableEvent), listener=com.atlassian.jira.plugin.JiraPluginManager@5d27af65}]' from the invoker 'java.lang.RuntimeException: service proxy has been destroyed'
2019-11-12 20:08:21,188 http-bio-8080-exec-2 ERROR anonymous 1206x32x1 51yyf9 192.168.1.35 /secure/SetupDatabase.jspa [atlassian.activeobjects.osgi.ActiveObjectsServiceFactory] Didn't find any configuration service for bundle com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin nor any entities scanning for default AO packages.
2019-11-12 20:08:21,189 http-bio-8080-exec-2 ERROR anonymous 1206x32x1 51yyf9 192.168.1.35 /secure/SetupDatabase.jspa [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event '[com.atlassian.plugin.event.events.PluginEnabledEvent@334155eb, SingleParameterMethodListenerInvoker{method=public void com.atlassian.webhooks.plugin.WebHookEventsProcessor.onEvent(java.lang.Object), listener=com.atlassian.webhooks.plugin.WebHookEventsProcessor@2e2b77ab}]' from the invoker 'java.lang.RuntimeException: Didn't find any configuration service for bundle com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin nor any entities scanning for default AO packages.'
2019-11-12 20:08:24,952 http-bio-8080-exec-2 ERROR anonymous 1206x32x1 51yyf9 192.168.1.35 /secure/SetupDatabase.jspa [atlassian.jira.upgrade.ConsistencyCheckImpl] Indexing is turned on, but index path [null] invalid - disabling indexing
2019-11-12 20:08:25,424 http-bio-8080-exec-2 ERROR anonymous 1206x32x1 51yyf9 192.168.1.35 /secure/SetupDatabase.jspa [jira.issue.index.DefaultIndexManager] File path not set - not indexing
2019-11-12 20:12:02,615 http-bio-8080-exec-5 ERROR anonymous 1210x53x1 51yyf9 192.168.1.35 /secure/SetupLicense.jspa [atlassian.activeobjects.osgi.ActiveObjectsServiceFactory] Didn't find any configuration service for bundle com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin nor any entities scanning for default AO packages.
2019-11-12 20:12:02,615 http-bio-8080-exec-5 ERROR anonymous 1210x53x1 51yyf9 192.168.1.35 /secure/SetupLicense.jspa [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event '[com.atlassian.plugin.event.events.PluginEnabledEvent@648bdae3, SingleParameterMethodListenerInvoker{method=public void com.atlassian.webhooks.plugin.WebHookEventsProcessor.onEvent(java.lang.Object), listener=com.atlassian.webhooks.plugin.WebHookEventsProcessor@5741b3aa}]' from the invoker 'java.lang.RuntimeException: Didn't find any configuration service for bundle com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin nor any entities scanning for default AO packages.'
2019-11-12 20:14:23,654 UpmAsynchronousTaskManager:thread-2 ERROR jirauser 1214x131x1 51yyf9 192.168.1.35 /rest/plugins/1.0/ [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/23915/version/3000150
2019-11-12 20:20:17,587 UpmAsynchronousTaskManager:thread-1 ERROR jirauser 1214x113x4 51yyf9 192.168.1.35 /rest/plugins/1.0/installed-marketplace [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/306183/version/252
2019-11-12 20:21:46,454 UpmAsynchronousTaskManager:thread-4 ERROR jirauser 1220x348x1 51yyf9 192.168.1.35 /rest/plugins/1.0/available/recent [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/23915/version/3000150

 

Thanks for your help !

1 answer

0 votes
DPK J Community Leader Nov 13, 2019

@Cyril Velia Welcome to the community, I will check why your question is marked as spam.Now, coming to your question, I suggest you try to download UPM update 1-2 times again (sometimes it gets stuck and give such error). If you you don't have success in 1-2 attempt, paste URL provided in error in browser tab and download JAR file of plugin and upload it to your Jira manually.

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