Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I have a scenario where a board must remain only viewable by a certain team however, others need to have the ability to post to this board. 

Within Browse Projects - The users who work on the board are assigned to a group and that group is assigned to the permission. Works fine.

Within Create issues - At the application access any user logged in can create.

The idea was users could use the Slack integration to create tickets. However, now the board is not listed in Slack.

Is this just not possible? I know if I add all users to the Browse Project permissions it works fine however, this means then can browse to the board and potentially see issues they should not be able to. 

1 answer

1 accepted

1 vote
Answer accepted
John Funk Community Leader Feb 15, 2021

Hi Ronnie, 

Who can see the board depends on who you share the Board filter with. 

And who can create tickets on the project used by the board is based on the Permission scheme for the project. 

So your scenario should be very doable. Simply share the board filter with your limited group.

And then make sure who can Create an Issue is available to a wider audience. 

I have done that however, users still can't create tickets. I thought that was the right way to do it however, seems to not work right now for me.

John Funk Community Leader Feb 15, 2021

Check the permission scheme on that project - who does it say can Create an Issue? Can you share a screen shot?

Also, use the Permission Helper while in the Permission scheme for clues for why a user cannot create.

Permissions.png

 

Here is a screenshot. Also, I can't use permission helper with the users because they are unable to browse to the board. So within permission helper I can't select an issue from the board in question to check. Oddly even with my account and permission helper I can't select an issue there however, I can create a ticket.

John Funk Community Leader Feb 16, 2021

Okay check the Permission Scheme for Browse Project - make sure that jira-users group can see the project. 

That is the thing. That group is not there as we do not want everyone to view all tickets on that board. This is what I was trying to explain. They should be able to create issues but not see anything on the baord.

John Funk Community Leader Feb 16, 2021

You have to at last give someone that ability to Browse project. I would suggest that you add people to a project role under People in Project Settings. Then grant Browse Project to those roles (or role).

Well, the group of people who manage the tickets do have access to this board. That is it. They are assigned to the board via a group. If I need to give others the ability to browse this then defeats the purpose of the entire thing I was trying to do :) 

John Funk Community Leader Feb 17, 2021

That same group that has access to the Board also needs the Browse Project permissions. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

127 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you