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Prime Timesheet for Jira

Baiba Bergmane
Baiba Bergmane January 12, 2021

Hello! 

Is there anything wrong with the Timesheet report and Jira plugin? I did not receive our report yesterday evening and today when tried to look at the report in Jira, it did not load in and when I couldn’t succesfully open it I got this message (picture attached). Screenshot 2021-01-13 at 07.29.00.png

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Baiba Bergmane
Baiba Bergmane January 13, 2021

@Dirk Ronsmans thanks! Somehow their support email did not work the first time when tried to send them a message, so posted a question here, but tried after some time and yes, they have some issues, but they are on it to resolve them. 

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Dirk Ronsmans
Dirk Ronsmans
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January 13, 2021

Great!

Remember they also have a support portal if mail should not work :)

https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/31

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Dirk Ronsmans
Dirk Ronsmans
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January 13, 2021

HI @Baiba Bergmane ,

I'm seeing multiple questions/issues about this pop up in the community today. So my guess would be "yes" :)

I think it would be prudent to just contact them directly to see if they have any issues ongoing.

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