Post Request

[Aspasia Strouvali]

Hi,

I am trying to create a POST request from Freshdesk to Jira.

It works fine but the description is displayed with HTML tags. Following on the right side you can see the Freshdesk ticket and on the left the Jira ticket.

Can you help me how to fix that please. Following is the json that I use for the request:

{
"fields": {
"project": {
"key": "INCIDENTS"
},
"summary": "{{ticket.subject}}",
"description": "{{ticket.description}}",
"issuetype": {
"name": "Bug"
},
"assignee": {
"id": ""
},
"components": [
{
"name": "{{ticket.cf_system}}"
}
]
}
}

Thank you in advance.

Aspasia

[Thomas Deiler]

Dear @Aspasia Strouvali ,

your JSON data is correct. But you have to pre-process ticket.description before sending to Jira.

Jira does not accept HTML code in the description.

Either you remove the HTML tags or you convert them to Wiki mark up code.

So long

Thomas