Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Possible bug - BigPicture custom risk fields

I have found a possible bug in the risk module of the BigPicture.

My organisation uses a custom risk matrix.

To align the risk categories to the organisation I created 2 new custom fields as select list (single choice) and configured the risk module to use these fields for probability and consequence.

I can then edit the jira issue to use these two fields to categorise the risks.

What works

The risk matrix updates with my categories on the x and y axis.

The risks (issues) with the fields updated by editing the issue fields appear correctly in the risk matrix at the intersection of the relevant probability and consequence.

What doesn't work

When I drag and drop a risk in the risk matrix the custom fields aren't updated and the following error is visible when I refresh the risk matrix.

RiskFieldError.JPG

Reloading the risk matrix will display with the risk(issue) in its dropped location, but the error will remain and the custom fields haven't updated.

Running fix integrity checker errors reverts the risk(issue) to it's previous state/location on the risk matrix.

1 answer

1 accepted

0 votes
Answer accepted

Hi @MA

I’ve noticed that the pop-up displayed on your screen is a warning. Warnings are event messages which appear while our plugin is operating. Every time Add-on needs intervention from a user or an administrator, it generates a specific warning.

However, the warning pop-up you enclosed is a Jira warning.

We will gladly investigate the issue further and review your logs; however, we will need your base URL for that. I encourage you to share it with us in a direct message created in our Service Desk

Once the solution is found, you can post it in this thread, for other users' information.

Thanks @Anna-SoftwarePlant .

I will raise a call through your service desk as suggested.

Do you get the same issue if you recreate the steps that I've provided above in your test envionment?

Hi @MA

In our test instance, we don't experience such a problem; that's why we would like to investigate your case individually. 

We are waiting for your message. 

Hi @Anna-SoftwarePlant 

I have raised a service desk call and once the call is resolved I will update this post with the outcome.

Thanks for your help :)

Like Anna-SoftwarePlant likes this

Hi @MA 

You are welcome! I have noticed your message. Our agents will do their best to resolve the issue ASAP.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Jira

Building a powerful Kanban dashboard in Jira with Great Gadgets app

Kanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk te...

56 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you