I currently have a mail handler turned on to process incoming emails as new issues or comments. I need to capture the sender email address in a custom field ("Sender Email Address") if the sender is a non-user. ((I've read that others have done this, just not how they've done it.))
I am not an advanced scripter, but have some experience with Script Runner and would like to know how to write a listener script (or mail handler) to populate this custom field with the sender's email address upon receipt.
My understanding of this for Jira (versus Jira Service Desk) is that when a mail handler consumes the message, you had the option to set it up to create a new user or to use a default user( documentation link) . When a create user is disabled, the sender's email address is put in the text at the end of the description so they can be identified later.
After the issue is created, you could use automation rules to extract the sender's email from the description and put it into the custom field.
I attempted this - however, when I use the trial version, I cannot add any mapping for the fields. The error is what I get below. I have updated the Parser and it sill will not let me add any mapping.
If this function requires the full version, I cannot commit to purchase because I need this to work.
You don't need a paid version for this to work. You can contact us for support at https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 and I can hop on a screen share to help you out.
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