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Pictures uploading as *.pvt from Jira mobile app?

We have used the mobile app extensively in the past to upload pictures to Jira.  They always uploaded as a *.png, but now they're uploading as *.pvt.  Why? This format is not usable for our environment.

3 answers

Hi @Bethany Holt 

I did a quick search and did not find anything on the community forum or in the public backlog for this symptom, and I suggest that you create a support ticket for it:

https://support.atlassian.com/contact/#/

Best regards,

Bill

0 votes

Hi @Bethany Holt , I am manager of the Jira Mobile Apps.

Can you tell me in which platforms are you seeing this problem (iOS, Android)?

Would you mind maybe uploading a small video so we can understand the flow? 

Thanks!

Hi @Carlos Khatchikian ,

This is happening with iOS.

We discovered it happens when the photo is taken as a "Live" photo.  If the photo is taken with the Live setting turned off, the issue is resolved (the photo uploads as .jpg as expected).

Hi @Carlos Khatchikian .

At my customers instance the same problem appears. When uploading photoes in mobile app, photoes are uploaded as .pvt.

 

The user that reported this issue is using IOS, an Iphone. 

Right, that is not Jira's bug. That is the format that Apple's Camera sends when a live photo is used. 

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