We have used the mobile app extensively in the past to upload pictures to Jira. They always uploaded as a *.png, but now they're uploading as *.pvt. Why? This format is not usable for our environment.
I just raised a bug and communicated the problem to the proper team.
Please watch and vote for this issue: https://jira.atlassian.com/browse/JRACLOUD-76405
Hopefully we can fix it soon enough :)
Thanks for your patience and taking the time to explain the problem and the workaround!
That was really helpful. I eliminated live photo from my iphone and now, I am able to upload .jpg again.
However, when I attach a photo in the comment, the Jira ios app does not refresh, and I don't have a button to either send, or have a keyboard to type comments. Buggy feeling. Awaiting a Jira app update.
You say that is not a bug, but why is that EVERY OTHER app in the app store knows how to handle the new iOS photo extension? Your app should be able to convert to JPG or PNG and it should be usable. iOS implemented this new file picture and video file formats with iOS 11 in September of 2017. Do you have a timeframe when the mobile Jira app on iOS will handle these files properly? They can't be viewed on mobile or web once uploaded. I would say that turning off the live feature is a work around "band-aid" but not a fix or solution. Most people will have that turned on by default on their iPhones.
Don't get me wrong, I DO NOT like that they changed the file format. Microsoft's own iOS app, OneDrive, also uploads the raw format but does not include the codec on their windows machines to properly view the file.
I do appreciate the smaller compressed file size which enables me to store my 50,000 iPhone pictures for less, but from a techy side, it makes compatibility and conversion a real issue for the rest of the world.
Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their Jira Cloud instance. ...
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