Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Pictures uploading as *.pvt from Jira mobile app?

We have used the mobile app extensively in the past to upload pictures to Jira.  They always uploaded as a *.png, but now they're uploading as *.pvt.  Why? This format is not usable for our environment.

3 answers

Hi @Bethany Holt 

I did a quick search and did not find anything on the community forum or in the public backlog for this symptom, and I suggest that you create a support ticket for it:

Best regards,


0 votes

Hi @Bethany Holt , I am manager of the Jira Mobile Apps.

Can you tell me in which platforms are you seeing this problem (iOS, Android)?

Would you mind maybe uploading a small video so we can understand the flow? 


Hi @Carlos Khatchikian ,

This is happening with iOS.

We discovered it happens when the photo is taken as a "Live" photo.  If the photo is taken with the Live setting turned off, the issue is resolved (the photo uploads as .jpg as expected).

Hi @Carlos Khatchikian .

At my customers instance the same problem appears. When uploading photoes in mobile app, photoes are uploaded as .pvt.


The user that reported this issue is using IOS, an Iphone. 

Right, that is not Jira's bug. That is the format that Apple's Camera sends when a live photo is used. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,044 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you