Permissions doesn't work

[Joanna Gutowska]

Hello,

I'm having problems with checking worklogs in some of our projects. I have all of the permissions and I am a main admin, and still I can't see all monthly reports. 

For example, I checked user report for March and it showed me 144h. Then, my colleague, who has the same permissions, did the same and 152 hours showed up. As we made reports of all users for whole March I had about 3.5k hours visible and he had above 5k. 

How can I fix it? 

Joanna

[Christopher Jaksch · Accepted solution]

Hi @Joanna Gutowska,

could it be possible that some projects have set issue security schemes and you aren't included in all security levels? This would mean, you aren't able to see all issues of restricted projects.

Please try to check if that's the case: https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

Hope that helps.

Best wishes
Chris (STAGIL)

[Joanna Gutowska]

Hi @Christopher Jaksch,

this configuration helped, thanks a lot! 

best

Joanna

[Christopher Jaksch]

Hi @Joanna Gutowska

happy to hear.

Can you tag my answer as resolution to your question?

Thanks and best wishes
Chris (STAGIL)

[Joanna Gutowska]

done! :)