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YUKI HAMAJIMA
YUKI HAMAJIMA Nov 05, 2023

Altough, I have already added my payment info more than a month ago, I still have recieved the message below.

Does it mean, my Jira account will revert back to Free plan?

 

In order to continue with Premium, you will need to log in and add payment details to your account.

If no payment details are added to your account, your account will revert back to your current Jira Free edition in 7 days. Please note our Jira Free edition plan supports teams up to 10 users; you will need either a Jira Standard or Premium plan to support more than 10 users. To remove users, learn more.

If your team needs a bit more time evaluating Premium features, simply reach out to us and we will happily extend your trial.

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Trudy Claspill
Trudy Claspill
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Nov 06, 2023

Hello @YUKI HAMAJIMA 

I recommend that you open a support case directly with Atlassian about this by selecting the Billing, Payments, and Pricing option at https://support.atlassian.com/contact/#/

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YUKI HAMAJIMA
YUKI HAMAJIMA Nov 06, 2023

Thank you very much.

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