It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

OutOfMemoryError message

Hi,

We've received an OutOfMemoryError message, and we believe it has caused jira to crash a couple of times in the past month.

Do you know what might be causing this?

I noticed last time a reindex was required as a change was made the day before, but reindex didn't happen. Could this be a factor ?

A new add on was added a couple of months ago (TM4J), but I would have thought that it would be compatible?

We run Jira Server - Jira version v8.3.0 

 

Any help would be greatly appreciated.

Thanks,

Alexis

1 answer

0 votes
Danyal Iqbal Community Leader Jun 30, 2020

I would increase the memory as a first step and pray that it does not happen again but that might not help at all.

You should open a support request with Atlassian. Nobody can help you troubleshoot OOM exception without the logs.

in the meanwhile you can check out the various known cause for OOM and theri resolution at:

https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html

 

https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

1,597 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you