We've received an OutOfMemoryError message, and we believe it has caused jira to crash a couple of times in the past month.
Do you know what might be causing this?
I noticed last time a reindex was required as a change was made the day before, but reindex didn't happen. Could this be a factor ?
A new add on was added a couple of months ago (TM4J), but I would have thought that it would be compatible?
We run Jira Server - Jira version v8.3.0
Any help would be greatly appreciated.
I would increase the memory as a first step and pray that it does not happen again but that might not help at all.
You should open a support request with Atlassian. Nobody can help you troubleshoot OOM exception without the logs.
in the meanwhile you can check out the various known cause for OOM and theri resolution at:
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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