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OnDemand - remove options from Business Impact field

Peter Lowe3
Peter Lowe
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October 22, 2013

We are testing out Jira OnDemand with the Service Desk. How can I remove some of the options from the Business Impact field?

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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October 22, 2013

I assume that it is a custom field. Check out https://confluence.atlassian.com/display/JIRA/Configuring+a+Custom+Field#ConfiguringaCustomField-Options

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Peter Lowe3
Peter Lowe
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October 22, 2013

It's not a custom field, it's part of the standard "Fault" template when reporting an issue.

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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October 22, 2013

If so, it has to be mapped to a custom field or a system field in the back end. Can you check the mappings in the template?

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Peter Lowe4
Peter Lowe
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October 22, 2013

Forgive my ignorance here, but how do I check the mappings in the template?

And, if I need to map it to a custom field, how can I do that?

Feel free to point me in the direction of something I should read about this. I thought it would be as simple as removing or disabling the current options listed for that field.

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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October 22, 2013

Can you check this? I will look at the "Edit Form" here.

https://confluence.atlassian.com/display/SERVICEDESK/Customer+Portal#CustomerPortal-SettingupanewCustomerPortal

I do not have SD up and running and so not 100% sure.

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Peter Lowe4
Peter Lowe
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October 22, 2013

Unfortunately that page doesn't help. Thanks though.

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