Numbers of approvals requsted based on custom field selected by the reporter

Question

Hello everyone,

I'm running into a problem creating a ticket.
When I create the ticket, it is moved to "Waiting for approvals". When creating the ticket, there is a custom field that must be selected, there are 3 variables:

-Variable A: the request must be approved by "X".

-Variable B: the request must be approved by "Y".

-Variable C: the ticket must be approved by both "X" and "Y".

Logically, what is the best solution for you to handle this situation? Is there a way to do this in Jira?

Thanks and I hope I was clear,

Luca

Antonella Capalbo · Answer

Hi Luca,

Our app https://marketplace.atlassian.com/apps/1211763/herzum-approval?hosting=server&tab=overview is able to meet your requirements.

Please, do not hesitate to concact us for any assistence to setup your configurations: https://chicago.herzum.com/jira/plugins/servlet/desk.

Best Regards,

Antonella

Ivan Lima · Answer

Hi Luca, thanks for clarifying that. Unfortunately, the approval assignment you described based on custom field selection is not possible out of the box. In this case, you would need an app to help you achieve this. That's why I asked you which app you already have installed so that we could explore it.

To the second part of your question, my apologies if you already know that, but you have the option to select all approvers for the "Consider approved after" field, meaning all approvers will need to approve to transition when approved - which falls under your example approver1 AND approver2.

As your approval definition ties to your workflow and associated issue types, all related request types will follow the same rule. You can have different request types pointing to the same issue type with distinguishing default values. Thus, if you have fixed approvers, you can pre-set them as default values for each request type.

Cheers.

Luca Lo Casto · Answer

Hello,
I add this information to the previous question.

During the creation of the request, there is a custom field that must be chosen (with 3 options), we need to see which option has been selected and automatically give the approval to the right person or to both of them (depending always on the selection).

Hope this clarifies,

Thanks!