Number of Unreleased Tickets

[Kelly Hawke]

Is there a way to query the number of tickets, in a given project, that have not been released?

We have over 300+ agile projects across a large number of teams.  And I know there are teams not releasing their tickets on a regular basis.  I want to try to identify the projects that are not releasing them, to prevent future issues.

Suggestions? TIA

...Kelly

[Kelly Hawke · Accepted solution]

Yes...I combined both queries and it seemed to do the job.  I was then able to sort by project and identify the culprits!

thanks...much appreciated

[Walter Buggenhout]

Hi @Kelly Hawke,

A lot depends on how you're organised. There's a couple of queries you could use to get there:

Resolution = unresolved 

This filter would retrieve all open issues (not having a resolution filled out). Assuming that all released issues are done and should have a resolution filled out, this may be your best option.

fixversion in unreleasedVersions()

This filter gives you all issues assigned to a fix version (release) that has not been released. This search narrows down to only those issues linked to a release and thus relies on the fact that your teams should apply this practice for unreleased issues.

Obviously you can combine both queries. If you save your filter, you can display the results in a dashboard using suitable gadgets like a pie chart (slice by project e.g.) or a two dimensional issue statistics gadget, where you could show them by e.g. project and fix version

[Jack Brickey]

yep it comes down to how you define "released" in your project.