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Number of Unreleased Tickets

Kelly Hawke

Is there a way to query the number of tickets, in a given project, that have not been released?

We have over 300+ agile projects across a large number of teams. And I know there are teams not releasing their tickets on a regular basis. I want to try to identify the projects that are not releasing them, to prevent future issues.

Suggestions? TIA

...Kelly

Accepted answers

Kelly Hawke

Yes...I combined both queries and it seemed to do the job. I was then able to sort by project and identify the culprits!

thanks...much appreciated

All comments

Walter Buggenhout

Hi @Kelly Hawke,

A lot depends on how you're organised. There's a couple of queries you could use to get there:

Resolution = unresolved

This filter would retrieve all open issues (not having a resolution filled out). Assuming that all released issues are done and should have a resolution filled out, this may be your best option.

fixversion in unreleasedVersions()

This filter gives you all issues assigned to a fix version (release) that has not been released. This search narrows down to only those issues linked to a release and thus relies on the fact that your teams should apply this practice for unreleased issues.

Obviously you can combine both queries. If you save your filter, you can display the results in a dashboard using suitable gadgets like a pie chart (slice by project e.g.) or a two dimensional issue statistics gadget, where you could show them by e.g. project and fix version

Jack Brickey

yep it comes down to how you define "released" in your project.

Kelly Hawke

Yes...I combined both queries and it seemed to do the job. I was then able to sort by project and identify the culprits!

thanks...much appreciated

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