Notification Settings - Hourly Updates

Lauren Carmody February 21, 2024

 

My team would like to receive hourly updates as opposed to updates every time a status is updated or an item is assigned to them. My leaders would like daily summaries of what activity has been updated that day. Is this possible?

2 answers

2 votes
Matt Parks
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February 21, 2024

How are these hourly updates being generated? What information do you want included in them? And, maybe most importantly, what problem are you solving by getting hourly updates?

For the daily summaries, do the leaders just want a list of what issues have been updated that day? Or do they want something that's more like a daily status report?

For the daily status report, if they just want a list of issues that have been updated, create a saved filter where the JQL is just updated >= startOfDay() and have them create a subscription to that filter to send them an email with that list at the end of the day.

If they want additional information, you can always configure the filter to include the appropriate fields. At my company, we've created a "Last Update" field that people can populate. This allows you to put the field on a dashboard/filter. If they want to know when the update was made and by whom, you could also put it in a workflow transition and create custom fields to track Last Updated At and Last Updated By which could be set automatically as part of the transition.

1 vote
John Funk
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February 21, 2024

Hi Lauren - Welcome to the Atlassian Community!

I would suggest adding the Activity Stream gadget to a Dashboard. Then the users can go peruse the list of changes anytime they want and it is always up-to-date.

You might already have this gadget on the System Dashboard - see if you can view what it looks like there. 

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