Not getting email notifications when I am tagged in the ticket

[Kate Salier]

Hi there,

I am not getting emails anymore when I am tagged in a Jira ticket, so I am missing actions and things I need to double check. 

How can I get my email notifications back after I am mentioned in a ticket?

Thanks. 

[Jack Brickey · Accepted solution]

Hi Kate, there could be different reasons for this. It could simply be that someone has updated the notification scheme. I would start with this document - troubleshoot-notifications-in-jira 

[Kate Salier]

Thanks Jack,

It's strange because I have my notifications ticked as demonstrated in my screen shot

I'll have a look at that  document, thanks!

[Jack Brickey]

that is actually not the full story. those are your personal elections however, you need to take into consideration the project scheme - project settings > notifications. For example if the project settings does not include you in any/all notifications then your personal settings will not have any effect as they are 'secondary filters'.

[Kate Salier]

Okay sure thanks, I know other people that get notifications from the same project, so I am more confused!

[Jack Brickey]

i would do the following:

1. identify a colleague that gets notifications when you do not
2. go to admin > user management and find what groups/roles that person is in
3. check your user account and see which roles/groups you are in. how do they compare to #2
4. check the project notification scheme and observe the groups/roles that will receive the notifications. are you in the role/group that receives notifications?

[Angélica Luz · Accepted solution]

Hello Kate,

Thank you for reaching out to Community!

Allow me to step in to share with you another thing that may cause this issue.

If you are, for example, a default user that runs an automation rule to alert users, and you are also mentioned, you won’t receive notifications because it would be considered the “You make changes to the issue”.  So, if there is an automation rule and you are set as the actor, it’s expected that you don’t receive the notification.

Kind regards,
Angélica

[Kate Salier]

Thank you very much, I really appreciate your comment :)