I am having an issue where no one in our org can view attachment either by clicking on the attachment or the attachment preview. When you click, all we get is a blank screen.
You can download it and you can see the attachment but that is not a workaround I can sell to my org.
I have tried different browsers, and different types of file types and all have the same results.
The first screen shot is the two locations I click on, and the second screen shot is the view I get.
Hi @Randy Muth
Making sure is it the Cloud version?
If it is a cloud version please reach out to Atlassian support and if its a Server version please follow the guide below
Did you recently upgraded to the 8.15 version of Jira.
Please check whether these files are present in installation directory folder jira/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/servlet
If not present add it from the previous backup copying each file to the location I have specified.
Here's the link to the files https://drive.google.com/drive/folders/1-b18UPdigxrgYRdCCMNBWJqkfEY6Yd5I?usp=sharing
If it did not solve, please check this link here https://confluence.atlassian.com/jirakb/existing-attachments-will-not-open-after-migrating-jira-server-785453577.html
Please let me know if it solved the issue.
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