Hola @Arturo Chavira Pacheco ,
El estado de la emisión de ejemplo TK-49 es Pendiente. No veo ese estado mostrado en la tercera imagen que proporcionó que muestra los estados asignados a las columnas. Pero tal vez su imagen simplemente no muestre esa columna.
Tus estados también aparecen ordenados de forma extraña en sus columnas.
Jira clasifica los problemas en tres categorías principales y los codifica con colores:
Tareas pendientes es gris
En progreso es azul
Listo es verde
Tradicionalmente, los estados se asignan de modo que los problemas avancen de izquierda a derecha, de gris a azul y a verde. Los tuyos están entremezclados. Mi primera sugerencia es que reorganices tus columnas para que todos los estados grises estén a la izquierda, azules en el medio y verdes a la derecha.
Además, en un proyecto administrado por equipo, cuando un problema pasa a un estado verde, Jira configura automáticamente otro campo llamado "Resolución" en "Listo" y completa el campo Fecha y hora de resolución. Los problemas en estado verde no se mostrarán en la sección de la lista denominada "Registro pendiente" porque se consideran completados. No es necesario que los problemas completados estén en el trabajo pendiente porque no queda trabajo por hacer, por lo que no es necesario continuar con su seguimiento.
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Hello,
The status of the example issue TK-49 is Pendiente. I don't see that status shown in the third image you provided showing the Statuses mapped to Columns. But perhaps your image is just not showing that column.
Your statuses also appear oddly arranged in their columns.
Jira categorizes issues into three major categories and color codes them:
To Do is gray
In Progress is blue
Done is green
Traditionally the statuses are mapped so that issues progress left to right from gray to blue to green. Yours are intermingled. My first suggestion is that you rearrange your columns so that the gray statuses are all on the left, blue in the middle and green on the right.
Additionally, in a Team Managed project when an issue transitions to a green status, Jira is automatically setting another field named "Resolution" to "Done" and filling in the Resolved date and time field. Issues in a green status will not be displayed in the section of the list labeled "Backlog" because those issues are considered completed. Completed issues don't need to be in the backlog because there is no remaining work to do so there is no need to continue to track them.
Not all incidents are shown within the backlog
I have a project managed by the team, within the backlog not all issues are shown, I have already reviewed the dashboard to verify that there are no unassigned issue statuses (which would cause them not to be displayed) but all statuses are assigned within the board columns
Within the incident screen, I can locate all the incidents, I will use the TK-49 incident as an example
<image1>
If I look for it in the Backlog it is not shown in any of the sprint or backlog dropdowns
<image2>
Inside the dashboard, I have all the states assigned to columns
<image3>
I'm working with a team-managed project, with a scrum board, and the missing statuses are varied, they were too old
Sometimes when I create an issue within the backlog it disappears and I have to go to the issues section to be able to make modifications, after that it appears in the backlog again
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