Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

No Notification mails received for few jira stories ,even after Notification scheme settings r good


Notification mails are not received to agents for few tickets.  We are getting Notifications for few tickets and for few tickets , notification mails were not received. 

I tried to check if we are added as service desk customers along with service desk agents.
But we are only service desk agent not customers. Also checked notification scheme and it settings are correct.

Actually, we are getting notification for few tickets. for example, we have project DEVOPS,

We receive mail for DEVOPS-123 but not for DEVOPS-456, DEVOPS-789.

Please suggest to fix this issue and get notification for all tickets.

1 answer

0 votes
Radek Dostál
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 18, 2023 • edited

Go one step at a time. First the app, which seems you looked into -


Then atlassian-jira-outgoing-mail.log to see if the mail was passed to the mail server by Jira at all -


If those mails are in that log, then your mail server, which should be ideally the last step, to confirm if the mail server sent those mails out or not.


If the mail is in all of those, and you know the mail was sent out by the mail server, the problem is on the receiving end, so whomever is managing the mail service for the users.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events