No Notification mails received for few jira stories ,even after Notification scheme settings r good

[Kishore D]

Hi,

Notification mails are not received to agents for few tickets.  We are getting Notifications for few tickets and for few tickets , notification mails were not received. 

I tried to check if we are added as service desk customers along with service desk agents.
But we are only service desk agent not customers. Also checked notification scheme and it settings are correct.

Actually, we are getting notification for few tickets. for example, we have project DEVOPS,

We receive mail for DEVOPS-123 but not for DEVOPS-456, DEVOPS-789.

Please suggest to fix this issue and get notification for all tickets.

[Radek Dostál]

Go one step at a time. First the app, which seems you looked into - https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

Then atlassian-jira-outgoing-mail.log to see if the mail was passed to the mail server by Jira at all - https://confluence.atlassian.com/jirakb/enable-mail-debugging-mode-in-jira-server-816520648.html

If those mails are in that log, then your mail server, which should be ideally the last step, to confirm if the mail server sent those mails out or not.

If the mail is in all of those, and you know the mail was sent out by the mail server, the problem is on the receiving end, so whomever is managing the mail service for the users.